Why is My Outlook Trying To Connect? 16 Ways To Reconnect It

Verify Log-in Credentials:

Ensure that your email address and password are correctly entered. Mistyped credentials are a common cause of connection issues.

Check Internet Connection:

Confirm that your internet connection is stable and robust. Sometimes restarting your router can help.

Check Internet Connection

Flush DNS:

 Flushing the DNS clears the cache of your internet settings, which can help resolve network-related issues. To do this, open Command Prompt and type ipconfig /flushdns.

ipconfig flushdns

Disable ‘Work Offline’ Mode:

Disable Work Offline Mode

 In Outlook, go to the “Send/Receive” tab and ensure that “Work Offline” is not selected. This mode prevents Outlook from connecting to the server.

Disable Add-ins and Extensions:

 Go to File > Options > Add-ins in Outlook, and disable any add-ins that are not essential. Restart Outlook to see if the issue is resolved.

Repair Outlook Data Files:

 Use the Inbox Repair Tool (scanpst.exe) to fix corrupted PST files. This tool can be found in the Outlook installation directory.

Create a New Profile:

Create a New Profile

Sometimes, creating a new profile can solve connection problems. Go to Control Panel > Mail > Show Profiles > Add, to create a new profile.

Reduce Outlook Data File Size:

Large PST files can slow down Outlook. Consider archiving old emails or splitting the PST file into smaller parts.

Repair Microsoft Office:

You can repair the Office from the Control Panel. Go to Programs > Programs and Features, select Microsoft Office, and choose “Change” > “Repair”.

Disable Antivirus Software:

Temporarily disable your antivirus software to check if it’s blocking Outlook’s connection.

Update Outlook App:

Regularly check for and install updates for Outlook. This can be done via the Microsoft Office Update settings.

Update Outlook App

Run Windows Update:

 Keep your Windows operating system updated. Use the ‘Check for Updates’ feature in the Windows Settings.

Check Server Settings:

 For email accounts like IMAP or SMTP, ensure the server settings are correctly entered in Outlook. Incorrect settings can prevent proper connection.

Reset Network Settings:

Reset your computer’s network settings to default, which can sometimes resolve underlying network issues.

Check Firewall Settings:

 Sometimes, the Windows Firewall or any other third-party firewall might block Outlook. Check the firewall settings to ensure Outlook is allowed through.

Use Outlook in Safe Mode:

 Start Outlook in Safe Mode to see if any custom settings are causing the issue. You can do this by holding down the Ctrl key while starting Outlook.

Additional Advice

Keep a Backup: Before making any major changes, especially with data files, ensure you have a backup of your emails and contacts.

Be Cautious with Third-Party Tools: While some tools claim to fix Outlook issues, they might cause more harm than good. Always use trusted and verified software.


Fixing the “Trying to Connect” error in Outlook often involves a combination of checking settings, updating software, and possibly even tweaking network configurations. By following these steps, you’ll have a thorough approach to diagnosing and resolving the issue, ensuring a smooth and efficient email experience with Outlook.

People also ask

How do I fix Outlook when trying to connect?

Check Internet Connection:

 Confirm you have a stable internet connection.

Verify Credentials:

Ensure your email address and password are entered correctly.

Restart Outlook:

Sometimes, simply restarting Outlook can fix connectivity issues.

Disable ‘Work Offline’ Mode:

 Make sure Outlook is not set to ‘Work Offline’ under the ‘Send/Receive’ tab.

Update Outlook:

Install any available updates for Outlook to ensure you’re using the latest version.

Repair Outlook Data Files:

Use the Inbox Repair Tool (scanpst.exe) to fix any corrupted data files.

Run Windows Update:

 Ensure your Windows operating system is up to date for optimal compatibility.

Why does my Outlook keep trying to connect?

Network Issues:

A poor or absent internet connection can prevent Outlook from establishing a connection.

Server Problems:

 If the email server is down or experiencing issues, Outlook will continue trying to connect.

Incorrect Settings:

 Misconfigured account settings or outdated configurations can hinder connection.

Corrupted Data Files:

Damaged PST files can lead to repeated connection attempts.

Outdated Software:

An older version of Outlook or Windows might not connect properly to email servers.

Why is Outlook showing trying to connect and disconnect?

‘Work Offline’ Mode:

 Check if Outlook is accidentally set to ‘Work Offline’.

Network Connectivity:

 Issues with your internet connection can cause intermittent connectivity.

Email Server Downtime:

The server hosting your email may be temporarily unavailable.

Firewall or Antivirus Interference:

 Security software might be blocking Outlook’s access to the internet.

Why is Outlook preparing to send/receive stuck trying to connect?

Large Emails or Attachments:

 Trying to send or receive very large files can stall the process.

Add-ins Conflict:

Some Outlook add-ins can interfere with the send/receive function.

Network Problems:

 An unstable internet connection can disrupt the sending and receiving of emails.

Large Data Files:

If your Outlook data files (PST/OST) are too large, they can slow down the process.

Software Conflicts:

 Other applications running on your computer may conflict with Outlook’s operations.

Addressing these specific aspects can help resolve the respective issues with Outlook’s connectivity and performance.

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